We love knowing that our iHeartWinelovers are drinking better wines and supporting great independent Australian producers when they shop through iHeartWine, but understand things can go wrong from time to time and require some special attention.
If you have any questions or concerns about your recent purchase, or are simply not 100% satisfied with your purchase, please get in touch and we’ll happily work through a resolution with you in the form of a replacement, return, refund or a guiding hand to ensure your next purchase suits you and your palate.
Please be aware that we only accept returns and refunds for wine that is deemed faulty (by our specialists at iHeartWine) but cannot accept returns on wines that are not deemed faulty (by our specialists at iHeartWine) and have been opened, damaged or compromised with storage.
To be eligible for a replacement, return or refund, you will need to get in touch with our team at iHeartWine within 30 days of purchase. If you get in touch outside of the 30 days, we cannot guarantee a replacement, return or refund simply due to the nature of variables associated with storage conditions once your wine has left our store.