Returns

If you have any questions or concerns about your recent purchase, or are simply not 100% satisfied with your purchase, please get in touch and we’ll happily work through a resolution with you in the form of a replacement, return, refund or a guiding hand to ensure your next purchase suits you and your palate.

Please be aware that we only accept returns and refunds for wine that is deemed faulty (by our specialists at iHeartWine) but cannot accept returns on wines that are not deemed faulty (by our specialists at iHeartWine), and/or have been opened, damaged or compromised with storage after it has left us at iHeartWine.

Due to the delicate and variable nature of aged wines, any purchases for bottles over 10 years of age are sold "as-is" and are not eligible for return or replacement. By purchasing wines of this age, the customer acknowledges and accepts the potential risks associated with the condition and quality of the product. This policy is in place to ensure clarity and fairness for both parties.

To be eligible for a replacement, return or refund, you will need to get in touch with our team at iHeartWine within 30 days of purchase. If you get in touch outside of the 30 days since purchase, we cannot guarantee a replacement, return or refund simply due to the nature of variables outside of our control associated with storage conditions once your wine has left our store.