iHeartwine Pty Ltd ACN 641 314 838 (we, us or our) are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (Privacy Law).
What personal information do we collect and hold?
What personal information do we collect and hold? “Personal information” is information we collect or hold which is reasonably identifiable as being about you.
How do we collect personal information?
We collect personal information about you when you access, use, or browse our iHeartwine Application or our website (together, the Platforms), for example when you register with us, when you purchase any of the products or services we display on the Platforms or when you contact us. We will primarily collect your personal information directly from you, such as when you: (i) access, use or browse our Platforms;
We may also from time to time collect personal information about you from third parties, such as our promotional partners.
We may ask you to provide personal information about other individuals to us, for example, contact details of people you refer to us. You must obtain such individuals’ consent before providing their personal information to us, and by providing their personal information to us, you warrant that you have obtained such consent from them.
We may collect, hold and use your personal information so that we can:
From time to time, we may also use your personal information to send you promotional material in relation to our services or the products and services displayed on our Platforms. If we do so, we will provide you with the option to opt-out of receiving this material.
To whom do we disclose personal information?
We may disclose your personal information to our related companies, employees, officers, insurers, professional advisers, agents, suppliers, subcontractors or external service providers, such as Stripe, Inc., advertising agencies, and data storage and analysis service providers, insofar as is reasonably necessary for the purposes set out in this Policy.
We may also share your personal information with the third party sellers who display products or services on our Platforms (Third Party Supplier) for the purpose of facilitating any purchases you make through the Platform, such as providing your required personal information to the Third Party Supplier for them to deliver the product or service to you.
Where we disclose your personal information to third parties, disclosure will be as permitted under the Privacy Law and/or with your consent if required.
We do not sell or trade personal information about you to or with third parties.
How do we store and secure personal information?
We value the security and confidentiality of the personal information we collect and hold about you.
We store most personal information we collect and hold about you in computer systems and databases operated either by us or our external service providers.
We implement and maintain processes and security measures to protect personal information we hold from misuse, interference, loss, or unauthorised access, modification or disclosure. These processes and systems include:
We will retain your personal information for as long as it is required for our business functions, or for any other lawful purpose.
When we no longer need to retain your personal information for the purposes outlined above, we will destroy or de-identify the information as required by law.
While we take these reasonable steps to protect the personal information we hold about you, you should take appropriate care to help safeguard your information.
The Platforms may contain links to other websites. We do not share your personal information with those websites and we are not responsible for the privacy practices of the owners or operators of those websites.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. Those countries with which this is most likely to occur include the United States of America and any other country where Stripe Inc. (as our payment processing service provider) has operations.
We may use ‘cookies’, web beacons and other similar technologies on our Platform. Cookies are small text files stored on your computer, mobile device or the web page you are viewing.
We may use this information to provide our Platforms to you, for statistical, marketing and website development purposes, and to enhance your personalised experience of our Platform. To the greatest extent possible, this data is anonymous.
For example, when you visit our Platform, we collect general anonymous information (such as information downloaded, pages visited and the domain name and country from which you request information) periodically for statistical and website development purposes. We will not make any attempt to use this information to personally identify you.
Access to, correction and deletion requests of personal information
The Privacy Officer Telephone: +61 400 088 835 Email: firstname.lastname@example.org We may refuse to provide you with access if the law allows us to do so.
Changes to this Policy
If you wish to make a complaint about how we handle your personal information, please contact us on our contact details above. We will make every endeavour to respond to your request promptly. If you are not satisfied with our response or we do not respond within 30 days, you can make a complaint to the Office of the Australian Information Commissioner.